Terms & Conditions

Last Updated: 8st June 2021

Introduction

Welcome to the Lytham Quality Pies.

Please read these terms and conditions carefully as they cover your relationship with Lytham Quality Pies and all orders you place with us. By using this website or placing an order, you are agreeing with these terms and conditions in full. If you do not accept these terms and conditions you will not be able to order with us and should leave this website.

We may update or revise these terms and conditions from time to time. You should periodically check this page for changes.

  1. Understanding these terms & conditions

1.1. When we refer to “Lytham Quality Pies”, “we”, “us”, or “our”, we mean Lytham Quality Pies.

1.2. When we refer to “you” or “your” we mean you, the individual accessing our website or placing an order with us.

1.3. “Website” means this website, www.qualitypies.co.uk.

1.4. “Products” means the goods available to purchase on our website.

1.5. “Order” means the products you have purchased on our website and scheduled for collection.

1.6. “Click & Collect” means the physical collection of the order you have placed on our website.

  1. About Us

2.1. Lytham Quality Pies are a company registered in England and Wales. We operate this website.

2.2. You can get in touch with us by using the details on the Contact Us page on our website.

  1. Products

3.1. We regularly review the prices of our products and may change them without notice.

3.2. We take care to ensure product descriptions; pictures, prices and information are accurate. However, we do not accept liability for any inaccuracies, errors or omissions.

3.3. Many of our suppliers are independent, small-scale farmers or producers, so all products are subject to availability.

3.4. Our products are priced by unit. We show the weight price for guidance only. Due to the nature of our products the minimum and maximum weight cannot always be guaranteed. As such, products may not always meet the exact criteria stated on our website. We will not accept liability for underweight or overweight products. The published price is the unit price. We will, however, always endeavour to meet weight expectations and the minimum weight.

3.5. All product prices are inclusive of any applicable VAT.

  1. Account

4.1. To place an order with us, you must be 18 years of age and register for a Lytham Quality Pies customer account. This is referred to as “Create Account” on the website.

4.2. You will be asked to use an email address and create a unique password to set up an account.

4.3. You must ensure the details you provide us with are complete and accurate, including your contact address and instructions as explained in section 8.6

4.4. You must inform us of any changes to your details, either by updating your details via your account on our website or by contacting our customer service team. You must notify us of these changes before your collection deadline if they relate to a specific order, as explained in section 7.3.

4.5. You are responsible for all activity on your account and any orders that are placed, modified, or cancelled under your password. You must ensure the email address and password you use to log into your Lytham Quality Pies account are known only to you, and that access to your computer is restricted to prevent any unauthorised use to your account. If you suspect that someone else knows your password, you should contact us immediately and change the password via your account on our website.

4.6. We reserve the right to suspend or close your account with us at our discretion.

4.7. The personal details you give us when setting up an account are governed by our separate Privacy Policy. Please make sure you read the Privacy Policy.

  1. Purchasing Products

5.1. You may purchase products from us by using the ordering facility on our website any time after you have created an account.

5.2. To purchase products from us you must add each product to your shopping basket, referred to as “My Basket” on the website.

5.3. You may add, change, or remove any product from your shopping basket before confirming your order. You may also change product quantities before confirming your order.

5.4. Orders placed with Lytham Quality Pies are subject to acceptance based upon a minimum spend. We reserve the right to alter the existing, or introduce new, minimum spend conditions.

5.5. You must select a collection date before confirming your order. 

5.6. No order is accepted until our website displays an order confirmation message. You will receive an order confirmation email from us upon acceptance, which will list all the products you have ordered, prices, and delivery details. A contract for our sale of products to you arises on our acceptance of your order. If there are any errors in the order confirmation, please contact us as soon as possible.

  1. Payment

6.1. You must ensure you provide Lytham Quality Pies with details of a valid credit or debit card. You may make changes to your payment details by updating them via your account on this website or by contacting our customer service team. Do not send payment card details via email.

6.2. We do not use a direct debit payment system.

6.3. Your payment information is stored within our systems and we do our utmost to ensure the security of these details. Your card details are encrypted, stored and processed by a fully PCI compliant third-party provider and are inaccessible to any Lytham Quality Pies staff or any other third party. We use your payment details to enable automatic payment for subscription orders. We also use Dynamic 3D Secure authentication technology to protect against fraud.

6.5. We reserve the right to suspend or cancel your order, if we are refused authority from your card issuer for payment or if a payment has been rejected by your bank. You must contact us to arrange payment and wait for that payment to go through before you can place another order.

  1. Orders

7.1. If you add extra items to, or remove items from, your order we will charge you according to the increased or decreased difference.

7.2. Once your order has been placed the order cannot be amended or cancelled.

7.3. When products are temporarily out of stock and unavailable for your selected collection date, we will either contact you to arrange one of the following: a refund, a suitable replacement, or to change the collection date.

7.4. We accept orders at our discretion and we have the right to refuse orders without explanation.

  1. Collection

8.1. We offer a click and collect service. Monday to Saturday between 9am and 4pm. Please note we require 48hrs to process your order before collection. Choose the next available date or your preferred day on the calendar at checkout.

8.2. A Minimum order of £10 is required to proceed to checkout. 

  1. Complaints, Returns & Refunds

9.1. We want you to be completely satisfied with the products you order from us. If you have any problems, or if for any reason you are not happy with your goods, please contact us and we will do our best to resolve the situation.

9.2. Refunds or product replacements are made entirely at our discretion.

9.3. If you wish to make a complaint, please contact our customer service team using the details on our Contact Us page. We will do our very best to respond to your complaint as quickly as possible.

  1. Website Usage

10.1. As all information provided on our website is free of charge, you acknowledge that it would be unreasonable to hold us liable for the website and the information contained on it.

10.2. The content of the pages on this website is for your general information and use only. It is subject to change without notice.

10.3. We make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

10.4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure any content or information available on this website meets your specific requirements.

10.5. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

10.6. This website may contain links to other third-party websites, which are not under the control of Lytham Quality Pies. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

10.7. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

10.8. This website contains material with is owned or licensed by us. This material includes, but is not limited to, the design, look, appearance and graphics. Reproduction is prohibited.

10.9. Using, printing or copying material from this website, other than if you are browsing, choosing products or placing an order with us, is prohibited unless for use as outlined in section 12.3.

10.10. Framing this website is prohibited.

  1. Privacy Policy & Cookie Policy

11.1. You may provide us with personal information when using our website, the protection and usage of this information is outlined in our separate Privacy Policy.

11.2. We use cookies on our website. The cookies we use, and what we use them for, is outlined in our Privacy Policy.

  1. Copyright & Trademarks

12.1. This website and its content is copyright of Lytham Quality Pies. All rights reserved.

12.2. Third party copyright, trademarks, brand and product names and titles on our website are recognised.

12.3. Any redistribution or reproduction of part or all of the contents on this website in any form is prohibited other than the following: You may print or download to a local hard disk extracts for your personal and non-commercial use only; You may copy the content to individual third parties for their personal use, but only if you acknowledge this website as the source of the material; You may share a direct link to this website, or content on this website, on social media platforms.

12.4. You may not, except with our express written permission, distribute or commercially exploit the content on our website. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

  1. Liability, Warranties & Applicable Law

13.1. We accept no liability in relation to representation, including unforeseeable losses, and losses to a business (loss of reputation, profits, trade or trade opportunities).

13.2. Our entire liability under these terms and conditions will not exceed the purchase price of the products in question.

13.3. We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control.

13.4. You are not entitled to assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

13.5. These terms and conditions are governed by and construed in accordance with British law.

13.6. If any of the provisions in these terms and conditions are found to be invalid by a court having jurisdiction, then the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.

  1. Offers & Promo Codes

14.1. We may offer certain promotions for eligible customers. If you have a promotional code, please ensure you enter it where prompted in the shopping basket before confirming your order. If your promotional code qualifies, your deduction and the promotional code will be displayed in the shopping basket.

14.2. You may only use one promotional code per order. Promotional codes cannot be applied retrospectively to orders that have already been placed or delivered to you.

14.3. Promotional codes and offers have no cash alternatives.

14.4. We reserve the right to cancel orders or accounts if an unauthorised promotional code is used.

14.5. We reserve the right to end offers or promotions at any time.

14.6. All our offers and promotions are subject to specific terms and conditions.

If you have any questions about these terms and conditions please contact us.